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Cancellation & No-Show Policy

24-Hour Cancellation Policy:
To allow us sufficient time to fill your appointment slot, we kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your service.

  • Cancellations made less than 24 hours in advance will incur a charge of 50% of the scheduled service cost. This amount will be due upon rescheduling your appointment.

 

No-Show Policy:
In the event of a "No Show - No Call" (where you miss your appointment without prior notice), you will be charged 100% of the missed service cost. This fee will be required to be paid in full when booking your next appointment.

Thank you for understanding and helping us maintain a smooth scheduling process for all clients.

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Hair Service Guarantee

At Color Lab Salon, we strive to ensure that every client is completely satisfied with their experience. If, for any reason, you are not fully happy with your service, please contact us within 48 hours of your appointment. We would be happy to schedule a corrective service within two weeks of the original appointment.

Please note:

  • Some services may not be eligible for a corrective treatment due to their nature, and charges may apply in certain cases.

  • This guarantee does not cover a change in the original style or color you requested.

  • If more than 48 hours have passed since your appointment, or if you have had your hair worked on elsewhere before returning to Color Lab Salon, the full service price will apply for any corrective services.

  • We do not offer monetary refunds for any services provided.

Thank you for choosing Color Lab Salon. We look forward to helping you achieve the look you desire!

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Product Return & Exchange Policy

We are committed to the quality of all retail products sold in our salon. If you are not satisfied with your purchase, we will gladly exchange it for another product. Please note, exchanges are only applicable to products, not services, and we do not offer refunds.

Call 

202-993-8099

Email 

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